Bull Mountain Heating, AC & Insulation
  • Service
  • Tigard, OR, USA
  • $15.00 - $20.00
  • Hourly
  • Full Time

Medical, PTO, 401k w/company match

Bull Mountain Heating is a well-established HVAC company in Tigard, OR. 

We are currently seeking a highly motivated and talented HVAC Service Dispatcher to join our team. The Service Dispatcher is responsible for prioritizing and coordinating all communication activities

The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated. Must be flexible, able to multi-task and have the capacity to work calmly in a fast-paced environment.

Previous dispatching experience within a construction or service-oriented industry preferred, HVAC dispatching experience a HUGE plus!

Job Title: HVAC Service Dispatcher

Department: Service 

Reports to: Service Manager          

Pay Scale: $15.00 - $20.00 per hour, depending on experience + Benefits

Benefits: Medical, PTO, 401k w/company match

FLSA Status: Non-Exempt                    

Work Hours: 7:00am to 4:00pm, Monday through Friday, some overtime as needed 

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Utilize clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.        

Required Qualifications:             

  • Advanced customer service skills
  • Ability to multi-task
  • Strong organizational skills
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required    
  • Intermediate to Advanced computer skills
  • High school diploma or general education degree (GED)
  • 3+ years combined scheduling, project coordination, customer service experience                    

Qualifications Desired:

  • Working knowledge of HVAC industry
  • 3+ years HVAC dispatching or other service-related, construction industry dispatching experience
  • Advanced level knowledge of software technologies, such as iOS, Android and Windows OS, especially Excel
Bull Mountain Heating, AC & Insulation
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